Make a formal complaint
For routine payment or settlement disputes, follow the operator’s published complaint procedure. Obtain a reference number and keep the response and relevant terms.
Escalate in the right province
For Ontario iGO-managed products, unresolved disputes can be referred to iGaming Ontario after the operator process. iGO cannot directly settle bets, refund wagers or award compensation.
Some concerns need a different route
Responsible gambling, suspected illegal activity and advertising concerns may be appropriate to report directly through the regulator’s process. Follow the official support guidance.
Keep private information private
This guide does not collect complaint evidence. Submit account and identity details only through the official operator or regulator channel.